Restaurant Supervisor Job Description
1. Job Overview
A Restaurant Supervisor oversees daily dining operations, manages staff performance, ensures excellent customer service, and maintains restaurant standards. They help coordinate front-of-house activities and support smooth, efficient, and high-quality service delivery.
2. Job Description Details
Restaurant Supervisors train and guide staff, monitor service quality, handle customer concerns, and oversee cleanliness and order in the dining area. They collaborate closely with kitchen teams to ensure timely and accurate food service while implementing company policies and procedures.
3. Key Responsibilities
- Supervise and support dining staff during daily operations
- Ensure high-quality customer service and handle escalated concerns
- Train new employees in service standards, menu knowledge, and procedures
- Coordinate with kitchen staff to ensure timely food delivery
- Monitor table arrangements, cleanliness, and dining area ambiance
- Assist in staff scheduling and daily shift planning
- Oversee cash handling and ensure accurate billing
- Implement health, safety, and sanitation guidelines
- Support promotional activities and special events
- Prepare service reports and communicate with management
4. Skills & Qualifications
- Experience in food service or restaurant supervisory roles
- Strong leadership, communication, and customer service skills
- Ability to multitask in a fast-paced environment
- Knowledge of dining operations and food safety standards
- Good problem-solving and conflict-resolution abilities
- Basic cash handling and POS system knowledge
- Professional, organized, and team-oriented
5. Tools & Equipment Used
- POS systems and cash registers
- Table management or reservation systems
- Serving trays, utensils, and dining service tools
- Communication devices (radios, intercoms)
- Cleaning tools and sanitation supplies
- Shift logs and service reporting forms
Resume-Ready Examples
Simple Description (One-Line)
Restaurant Supervisor skilled in staff leadership, customer service management, and daily dining operations.
Paragraph Style (2–3 Sentences)
An experienced Restaurant Supervisor with strong skills in leading dining staff, resolving customer issues, and ensuring smooth restaurant operations. Proficient in coordinating with kitchen teams, managing service flow, and maintaining cleanliness and safety standards. Committed to delivering outstanding guest experiences and supporting overall restaurant performance.